Troubleshooting

Machine Does Not Move

• Power Does Not Come On
• Power Shuts Off By Itself
• Machine Suddenly Cannot Be Used
• Printing Does Not Start
• Paper Jams
• Scanning Problems (Windows)
• Scanning Problems (Mac OS)
• Cannot Print/Scan from Smartphone/Tablet

Cannot Set Correctly

• Cannot Find Machine on Check Printer Settings Screen
• Message Appears on Computer During Setup
• Cannot Find Machine on Wireless LAN
• Cannot Find Machine on Wired LAN
• USB Connection Problems
• Cannot Communicate with Machine via USB
• Network Key Unknown
• Machine Cannot Be Used After Replacing Wireless Router or Changing Its Settings
• Administrator Password Set for Machine Unknown
• Checking Network Information
• Restoring to Factory Defaults
• Cannot Install MP Drivers
• Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows)
• Updating MP Drivers in Network Environment (Windows)

Print/Scan Results Are Unsatisfactory

• Printing Does Not Start
• Printing Is Slow
• Copying/Printing Stops
• Print Results Are Unsatisfactory
• No Ink Comes Out
• Paper Jams
• Paper Does Not Feed Properly/"No Paper" Error
• Cannot Print on Disc Label
• Automatic Duplex Printing Problems
• Scan Results Are Unsatisfactory (Windows)
• Scan Results Are Unsatisfactory (Mac OS)

Error or Message Appears

• An Error Occurs
• Display on Touch Screen Is Off
• Touch Screen Shows Wrong Language
• Message Appears
• List of Support Code for Error
• Error Message Appears on PictBridge (Wireless LAN) Compliant Device
• IJ Scan Utility Error Messages (Windows)
• IJ Scan Utility Error Messages (Mac OS)
• ScanGear (Scanner Driver) Error Messages
• Scanner Driver Error Messages